How we collect, use and protect your information
Rio Grande Residency ("we", "our", "us") — including Rio Grande Residency (K.Pudur), Rio Grande Bungalow (Hawa Valley), and Rio Grande Apart Hotel (Alagar Kovil Road) — is committed to protecting the privacy and personal information of all guests, visitors, and enquirers. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
By visiting our website, booking a room, or communicating with us via WhatsApp or email, you agree to the practices described in this policy.
We collect the following types of personal information:
We use your personal information for the following purposes:
We use WhatsApp as our primary communication and booking platform. When you initiate a conversation with us via WhatsApp, your phone number and messages are processed through WhatsApp Inc.'s platform. We encourage you to review WhatsApp's Privacy Policy. We will only use your WhatsApp information for direct hotel-related communications and will never share it with third parties for marketing purposes without your consent.
We do not sell, rent, or trade your personal information to any third parties. We may share information only in the following circumstances:
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting obligations. Guest registration records are retained as per the requirements of the Tamil Nadu Police Act and other applicable laws. Booking and communication records are typically retained for a period of 3 years.
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, analyse site traffic, and improve functionality. You may disable cookies in your browser settings; however, some website features may not function correctly as a result. We use:
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption for our website, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Under applicable Indian data protection laws, you have the right to:
To exercise any of these rights, please contact us at info@riogranderesidency.com or via WhatsApp at +91 75503 96222.
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete such information.
Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp, social media platforms). We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies.
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
For any privacy-related queries, concerns, or requests, please contact us: