Privacy Policy

Rio Grande Residency ("we", "our", "us") — including Rio Grande Residency (K.Pudur), Rio Grande Bungalow (Hawa Valley), and Rio Grande Apart Hotel (Alagar Kovil Road) — is committed to protecting the privacy and personal information of all guests, visitors, and enquirers. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

By visiting our website, booking a room, or communicating with us via WhatsApp or email, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information:

Information You Provide Directly

• Full name and contact details (phone number, email address)
• Booking details including check-in/check-out dates, number of guests, and room preferences
• Event enquiry information (type of event, guest count, preferred venue)
• Messages and communications sent via WhatsApp, email, or our contact form
• Identity documents as required by law for hotel registration (e.g., Aadhaar, Passport)

Information Collected Automatically

• IP address, browser type, and device information when you visit our website
• Pages visited, time spent, and referral sources via analytics tools
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and confirm room bookings, event reservations, and service requests
• To communicate with you regarding your booking status, special requests, or enquiries
• To comply with legal obligations under Indian law, including hotel registration requirements
• To improve our website, services, and guest experience based on feedback and usage patterns
• To send promotional offers or updates — only if you have opted in to receive such communications
• To prevent fraud, ensure security, and resolve disputes

3. WhatsApp Communications

We use WhatsApp as our primary communication and booking platform. When you initiate a conversation with us via WhatsApp, your phone number and messages are processed through WhatsApp Inc.'s platform. We encourage you to review WhatsApp's Privacy Policy. We will only use your WhatsApp information for direct hotel-related communications and will never share it with third parties for marketing purposes without your consent.

4. Information Sharing

We do not sell, rent, or trade your personal information to any third parties. We may share information only in the following circumstances:

• Legal Compliance: When required by Indian law, court orders, or government authorities
• Service Providers: With trusted third-party vendors who assist in hotel operations (e.g., payment processors, IT services) under strict confidentiality agreements
• Group Properties: Information may be shared across our three Rio Grande properties for operational purposes

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting obligations. Guest registration records are retained as per the requirements of the Tamil Nadu Police Act and other applicable laws. Booking and communication records are typically retained for a period of 3 years.

6. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences, analyse site traffic, and improve functionality. You may disable cookies in your browser settings; however, some website features may not function correctly as a result. We use:

• Essential Cookies: Necessary for the website to function correctly
• Analytics Cookies: To understand how visitors interact with our website
• Preference Cookies: To remember your settings and preferences

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption for our website, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at info@riogranderesidency.com or via WhatsApp at +91 75503 96222.

9. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp, social media platforms). We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

For any privacy-related queries, concerns, or requests, please contact us:

• Email: info@riogranderesidency.com
• Phone / WhatsApp: +91 75503 96222
• Address: Rio Grande Residency, 68, Melur Main Rd, Opp. Bus Stand, K.Pudur, Madurai – 625007, Tamil Nadu, India